CIO Retail Summit Europe | November 6, 2018 | City, TBD,

↓ Agenda Key

Keynote Presentation

Visionary speaker presents to entire audience on key issues, challenges and business opportunities

Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee." title="Keynote Presentations give attending delegates the opportunity to hear from leading voices in the industry. These presentations feature relevant topics and issues aligned with the speaker's experience and expertise, selected by the speaker in concert with the summit's Content Committee.

Executive Visions

Panel moderated by Master of Ceremonies and headed by four executives discussing critical business topics

Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members." title="Executive Visions sessions are panel discussions that enable in-depth exchanges on critical business topics. Led by a moderator, these sessions encourage attending executives to address industry challenges and gain insight through interaction with expert panel members.

Thought Leadership

Solution provider-led session giving high-level overview of opportunities

Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community." title="Led by an executive from the vendor community, Thought Leadership sessions provide comprehensive overviews of current business concerns, offering strategies and solutions for success. This is a unique opportunity to access the perspective of a leading member of the vendor community.

Think Tank

End user-led session in boardroom style, focusing on best practices

Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard." title="Think Tanks are interactive sessions that place delegates in lively discussion and debate. Sessions admit only 15-20 participants at a time to ensure an intimate environment in which delegates can engage each other and have their voices heard.

Roundtable

Interactive session led by a moderator, focused on industry issue

Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done." title="Led by an industry analyst, expert or a member of the vendor community, Roundtables are open-forum sessions with strategic guidance. Attending delegates gather to collaborate on common issues and challenges within a format that allows them to get things done.

Case Study

Overview of recent project successes and failures

Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions." title="Case Studies allow attending executives to hear compelling stories about implementations and projects, emphasizing best practices and lessons learned. Presentations are immediately followed by Q&A sessions.

Focus Group

Discussion of business drivers within a particular industry area

Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions." title="Focus Groups allow executives to discuss business drivers within particular industry areas. These sessions allow attendees to isolate specific issues and work through them. Presentations last 15-20 minutes and are followed by Q&A sessions.

Analyst Q&A Session

Moderator-led coverage of the latest industry research

Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst." title="Q&A sessions cover the latest industry research, allowing attendees to gain insight on topics of interest through questions directed to a leading industry analyst.

Vendor Showcase

Several brief, pointed overviews of the newest solutions and services

Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences." title="Taking the form of three 10-minute elevator pitches by attending vendors, these sessions provide a concise and pointed overview of the latest solutions and services aligned with attendee needs and preferences.

Executive Exchange

Pre-determined, one-on-one interaction revolving around solutions of interest

Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest." title="Executive Exchanges offer one-on-one interaction between executives and vendors. This is an opportunity for both parties to make key business contacts, ask direct questions and get the answers they need. Session content is prearranged and based on mutual interest.

Open Forum Luncheon

Informal discussions on pre-determined topics

Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch." title="Led by a moderator, Open Forum Luncheons offer attendees informal, yet focused discussions on current industry topics and trends over lunch.

Networking Session

Unique activities at once relaxing, enjoyable and productive

Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive." title="Networking opportunities take various unique forms, merging enjoyable and relaxing activities with an environment conducive to in-depth conversation. These gatherings allow attendees to wind down between sessions and one-on-one meetings, while still furthering discussions and being productive.

 

Tuesday, November 6, 2018 - CIO Retail Summit Europe

7:30 am - 8:10 am

Registration & Networking Breakfast

 

8:15 am - 8:25 am

Welcome Address & Opening Remarks

 

8:25 am - 8:55 am

Keynote Presentation

Disrupt or Be Disrupted: The Digital Transformation Journey Has No Parking Lots

The seemingly ever expanding cadre of technological tools available to incumbent industry leaders are also available to myriad start-ups. Start-ups are using these new technologies to disrupt industries of all types, changing how customers think about tried and true industries. Disruption is found on every corner and it is critical for CIOs, CISO and CMOs to lead their organizations in a way that make them as nimble as their competitors.

Takeaways:

  1. Technology enables companies, especially start-ups with no legacy infrastructure, to disrupt industries overnight.
  2. CIOs need to lead their companies in ways that disrupt before they are disrupted by others.

 

9:00 am - 9:30 am

Keynote Presentation

Imagine the Blockchain Possibilities: Multiple Uses for Multiple Industries

Blockchain can help businesses cut costs, increase efficiency, increase security and develop a competitive differentiation. While blockchain, via Bitcoin, was associated with a cybercurrency and thus all about Banking and Financial industries, blockchain can provide transformative capabilities for businesses in healthcare, government, finance, insurance, banking and even supply chain. We will explore just some of the ways that blockchain networks are driving transformation in industries far and wide.

 

9:35 am - 10:00 am

Executive Exchange

 

Thought Leadership

Customer Journey is a Roundabout, Not a One Way Street

Whether customers buy your products in-store or online, the path to purchase is no longer linear. It's no longer new that the internet and mobile have changed the customer journey and how prospective customers engage and learn with products or services Today's journey is a roundabout, with consumers jumping in and out of platforms, devices, while speaking to friends and family simultaneously. Today's consumers don't make distinctions between being online and shopping offline - they want the experience to be seamless. Successful marketing programs today must be omnipresent and omnichannel. During this session we will discuss best practices and use cases of successful omnichannel marketing efforts that drive not only in-store purchases, but consumer loyalty to keep them coming back. 

Takeaways: 

  • Today's customer journey is not a straight path from interest to purchase, it winds through channels and devices - not always looking to buy but ready to be influenced.
  • Successful companies are implementing effective omnichannel marketing programs that drive more than a strong bottom line, they get customers talking and returning.  
  • Finding a strong partner that understands your business, your customer and how to best reach them throughout the journey is key to marketing success
 

10:05 am - 10:30 am

Executive Exchange

 

Think Tank

Internet of Things in retail: The Journey from RFID to IoT

Retailers have utilized RFID for years. New and improved technologies, devices and solutions have provided opportunities to improved the Retail Customer Experience as well as improve back office data collection and inventory management. We will discuss how the Internet of Things (IoT) is transforming today's retail experience..

Takeaways:

  1. Retail is an ideal industry to leverage the benefits of IoT solutions.
  2. Learn about the best practices and pitfalls to avoid.

 

10:30 am - 10:40 am

Morning Networking Coffee Break

 

11:15 am - 11:40 am

Executive Exchange

 

Executive Boardroom

IoT & Fog Computing: IoT Is Driving Cloud of Things

The Internet of Things (IoT) is driving the demand for capturing, storing and accessing data in vast locations while the demands for speed and low latency are not changing. Fog computing or distributed cloud computing is becoming an effective solution to implement IoT with the required latency KPIs.

Takeaways:

  1. IoT drives the need for more data from more places without increasing latency.
  2. Fog or distributed cloud computing is a path forward to effective implementation of IoT.

 

11:45 am - 12:10 pm

Executive Exchange

 

Thought Leadership

IoT and AI: Using Technology to Interpret the Data

One of the promised benefits of IoT is the ability to capture, process and analyze more data that can then be used to transform a company's operations. More data, however, may mean nothing if it can't be analyzed and interpreted. AI and Machine Learning are promising tools to help CIOs, CDOs , CFOs and CMOs turn data into actionable next steps.

Takeaways:

  1. IoT is providing a significant increase in data that can be used to transform a business
  2. AI and Machine Learning can help C-Levels and other key leaders more efficiently analyze and turn data into actions.

 

12:15 pm - 1:25 pm

Working Lunch & Panel

CIOs/CISO/CMOs as the Consummate Communicator

Digital disruption, which is causing digital transformation, is changing how you equip your employees and how your company interacts with customers. It is also changing the role of the CIO and CISO to be a business leader and internal sales leader for transformation. CIOs are now responsible for communicating strategies and recommendations to CxOs, boards and key stakeholders within a company. Join us, during lunch, for a passionate panel discussion with your peers as they share how they are successfully communicating internally to accomplish the company's goals. 

Takeaways:  

  • CIOs must be great communicators, not only with their teams, but the rest of the organization. 
  • CIOs must learn the best ways to communicate clarity and urgency with boards and CXOs.
 

1:30 pm - 1:55 pm

Solutions Spotlight

Deep dives into the latest and greatest technology solutions to today's business problems.

 

2:00 pm - 2:25 pm

Executive Exchange

 

Think Tank

CIOs Got Talent: Ensuring Your Organization Has the Best People

While new technology and solutions can help CIOs make faster, better and more decisions for an organization, nothing will take the place of a highly talented workforce. CIOs need to be great recruiters of talent, but even more importantly growing the skills and capabilities of their team providing engaging and challenging opportunities for people. Competitive compensation is important for retaining great talent, but so is a work environment where individual growth and development are front of mind and not an after thought.

Takeaways:

  1. Highly skilled employees want an environment where they can grow their skills and feel appropriately challenged.
  2. Finding the best people, inside and outside of your company, and then providing a path to individual excellence is a key responsibility of CIOs.

 

2:30 pm - 2:55 pm

Executive Exchange

 

Executive Boardroom

Skip the Infrastructure Lines: Using Blockchain for Speed to Market

Detailed Description TBD

 

3:00 pm - 3:25 pm

Executive Exchange

 

Think Tank

Digital Disruption: Proactive Path vs Reactive Response

Shakespeare wrote that we should be afraid of greatness as "some are born great, some achieve greatness and some have greatness thrust upon them". This is true today as well for CIOs and CISOs. Digital transformation driven by digital disruption will happen, the only question being will the CIO drive it or will it be thrust upon them. We will discuss how to be a proactive voice in driving your company's digital transformation journey instead of waiting and responding to the voice of others.

Takeaways:

  1. Digital transformation is happening with or without our actions.
  2. The most successful CIOs will drive this transformation from a proactive point of view instead of reacting to internal and external voices.

 

3:25 pm - 3:35 pm

Afternoon Networking Coffee Break

 

3:40 pm - 4:05 pm

Executive Exchange

 

Think Tank

Going Mobile: Mobility, AR & VR as a Driver of Enterprise Transformation

Mobility has changed everything. Mobility combined with virtual reality (VR) and augmented reality (AR) is changing commerce in ways unforeseen ways driving customers to expect more on how they engage with a company. This power shift from company to customer has put increased pressure on on businesses to change. However, mobility, AR and VR can also be the beacon that drives a company's digital transformation due to its universality in experience and understanding and is impacting the work of CIOs, CISOs, CMOs and Customer Experience Officers

Takeaways:

  1. Mobility is changing both how employees and customers think about and interact with a company.
  2. Mobility can also be the overarching driver that enables CIOs/CISOs/CMOs to rally an organization to the next step on the digital transformation journey.

 

4:10 pm - 4:35 pm

Executive Exchange

 

Innovation Showcase

An exclusive opportunity to be exposed to the hottest new solutions providers in a quick-hit format designed to whet the appetite and spark immediate interest.


 

4:40 pm - 5:00 pm

What's the Next Stop On the Transformation Journey?

Our Governing Board will summarize the learnings from the day and discuss the path forward for building an ongoing community of CIOs where common issues can be addressed and success stories can be shared. 

Takeaways:  

  1. Building an ongoing community with your peers can be an invaluable resource for tackling the digital transformation projects ahead of you. 
  2. Sharing stories of success (and failures) is not reserved to a one-day CIO Summit, but should be shared on a regular basis with your peers.
 

5:00 pm - 6:30 pm

Summit Happy Hour